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Staci
move parts of trigger into an apex class
I'm realizing I need to move some of the stuff in this trigger into an apex class. This is a snippet of the trigger. I have a picklist called Macros. When a user choses a macro and clicks save on a case, the corresponding comment will be added to the case comment. How can I accomplish this?
trigger CW_DSS_CaseTrigger on Case (after update) { if(CWcheckRecursive.runOnce()) { List<caseComment> caseCommentList = new List<caseComment>(); for (Case c: Trigger.new) { caseComment cc = new caseComment(); if(c.Macros__c == 'Application Support information'){ cc.parentid = c.ID; cc.commentbody = 'For application (DSSi and Relay Server) support and troubleshooting requests, please provide the following information.'+'\n' + 'Minimum DSS Ticket Information requirements:'+'\n' + 'Site Name:' +'\n' + 'Site Contact: (For possible Site IT related issues)' +'\n' + 'DSSi Software Version:' +'\n' + 'Problem/Inquiry:' +'\n' + 'Troubleshooting Steps Taken:' +'\n' + 'This information is required with all DSS support requests. Failure to provide this requested information may delay your request.'; cc.ispublished = true; casecommentlist.add(cc); System.debug('********************************************************************'+ cc.commentbody); } //insert caseCommentList; If(caseCommentList.Size() > 0){ insert caseCommentList; }}}
You can check it the below way and modify it accordingly:
Additionally, I would suggest you to check the best practices in the below links:
>> https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_bestpract.htm
>> https://developer.salesforce.com/forums/?id=906F0000000DBl8IAG
Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.
Thanks.