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Jothi EswaranJothi Eswaran 

Email-To-Case : Customer email is not captured in case created.

Email-To-Case: When Customer sends an email for enquiry, case is getting created in Salesforce but in the Case description there is no email content which customer has sent. Also it is not getting captured under Emails section and Activity History. 

Any idea why this is happening ?
jayashree bhosalejayashree bhosale
hope below link will help you with your problem.
https://focusonforce.com/configuration/salesforce-email-to-case-example/
Jothi EswaranJothi Eswaran
Hi Jayashree, thanks for your response. I have setup everything already as mentioned in the link. But still something is missing thats why customer email is not getting updated in Case. 
AbhishekAbhishek (Salesforce Developers) 
https://help.salesforce.com/articleView?id=000330749&type=1&mode=1

Check this.

For further reference, you can check below,
https://salesforce.stackexchange.com/questions/268806/customers-response-is-not-getting-attached-to-case

It might help you.
nfggn hgfrdsnfggn hgfrds
Can we use the Email extract service for small size of blog? I'm working for the guide (https://community.hubspot.com/t5/Blog-Website-Page-Publishing/My-company-URL-is-not-correctly-translated-on-the-landing-page/m-p/422778/highlight/true#M4598) of laptop and gaming devices and I want to collect the emails of my website users.
Helga StromanHelga Stroman
What I understand, it appears that there is a problem with capturing (https://inshotapk.in/) customers' email addresses when a case is created. This could be happening due to a few reasons such as incorrect configuration of email-to-case settings or limitations in the integration between your email and Salesforce. I suggest reaching out to your Salesforce administrator or support team for further troubleshooting and resolution.