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Manj_SFDC
Request a file Salesforce Chat
Hello,
when the chat agent clicks on Request a file during a Salesforce Chat, he can choose a record to attach the file to, in my implementation it shows, Account, Contact and the case, do we have an option to hide these options and attach the file direclty to the case, please help, thanks!
when the chat agent clicks on Request a file during a Salesforce Chat, he can choose a record to attach the file to, in my implementation it shows, Account, Contact and the case, do we have an option to hide these options and attach the file direclty to the case, please help, thanks!
https://help.salesforce.com/articleView?id=sf.live_agent_transfer_files.htm&type=5
https://salesforce.stackexchange.com/questions/76395/attach-file-in-live-agent-and-send-to-customer
Thanks,
All Answers
https://help.salesforce.com/articleView?id=sf.live_agent_transfer_files.htm&type=5
https://salesforce.stackexchange.com/questions/76395/attach-file-in-live-agent-and-send-to-customer
Thanks,