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Manj_SFDCManj_SFDC 

Request a file Salesforce Chat

Hello,

when the chat agent clicks on Request a file during a Salesforce Chat, he can choose a record to attach the file to, in my implementation it shows, Account, Contact and the case, do we have an option to hide these options and attach the file direclty to the case, please help, thanks!
Best Answer chosen by Manj_SFDC
VinayVinay (Salesforce Developers) 
I don't think you can hide the option but however if you do not need them to remove Account and contact from the chat window.

https://help.salesforce.com/articleView?id=sf.live_agent_transfer_files.htm&type=5
https://salesforce.stackexchange.com/questions/76395/attach-file-in-live-agent-and-send-to-customer

Thanks,

All Answers

VinayVinay (Salesforce Developers) 
I don't think you can hide the option but however if you do not need them to remove Account and contact from the chat window.

https://help.salesforce.com/articleView?id=sf.live_agent_transfer_files.htm&type=5
https://salesforce.stackexchange.com/questions/76395/attach-file-in-live-agent-and-send-to-customer

Thanks,
This was selected as the best answer
Manj_SFDCManj_SFDC
Thanks Vinay, could you please tell me how to hide Account and Contact options, thanks !