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SaiKrupa JSaiKrupa J 

Live chat Auto greeting

Hi,
We are implementing live chat in lightning. We are send an auto greeting message . When we are triggering lightning:conversationAgentSend event when a message is sent to customer, is there any option to know whether it is auto greeeting or agent message. 

Thanks for the help in advance.

Saikrupa.

SwethaSwetha (Salesforce Developers) 
HI Saikrupa,
Can you share a screenshot of how it appears? Are you able to see any avatars when a message is sent by agent vs auto greeting?
Bill McKeeBill McKee
Chatbots think fast. It takes them a split second to register what you say and write you an answer.
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