function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Samir MeshramSamir Meshram 

Instgram to salesforce direct message

one of our client has a requirement, that they want to use Social customer Services to turn instgram direct messages to case?  How can we achieve that? Please share your opinion, even it is possible or  not, if yes then please help me to achieve it

Thanks.
VinayVinay (Salesforce Developers) 
Hi Samir,

Unfortunately, this feature is currently unavailable at moment.  Kindly review below Idea link and vote for this feature.

https://trailblazer.salesforce.com/ideaView?id=0873A0000003eb5QAA

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,