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Darshit Pathak 10 How can we send email as a reply to incoming email through apex?
There is an incoming email and case created through email-to-case.
Now we have one custom button (LWC), when user clicks on it, it should send email , but not as a new email , but as a reply to the incoming email. like a mail thread. Is it possible via Apex or WorkFlow or Process builder?
Now we have one custom button (LWC), when user clicks on it, it should send email , but not as a new email , but as a reply to the incoming email. like a mail thread. Is it possible via Apex or WorkFlow or Process builder?
Plz refer - https://automationchampion.com/2016/06/21/getting-started-with-process-builder-part-54-update-the-case-status-through-email-to-case-response/#more-8293