function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Sowjanya Hegde 13Sowjanya Hegde 13 

automated process user

  • I have a 'missed chat' chat transcript records owner by 'Automated user'.
  • I have set the sharing setting of the chat transcript to private
  • These records are not visible to non-admin users.
  • How can I share these records with non-admin users ? Please help!
  • I read that, we need to update the owner to other than automated process user
PriyaPriya (Salesforce Developers) 

Hi Sowjanya,

Since you have made the sharing setting to Private, hence the records are not visible to non- admin users.

Regards,

Priya Ranjan