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Sowjanya Hegde 13
automated process user
- I have a 'missed chat' chat transcript records owner by 'Automated user'.
- I have set the sharing setting of the chat transcript to private
- These records are not visible to non-admin users.
- How can I share these records with non-admin users ? Please help!
- I read that, we need to update the owner to other than automated process user
Hi Sowjanya,
Since you have made the sharing setting to Private, hence the records are not visible to non- admin users.
Regards,
Priya Ranjan