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Rahul Sh
Chat transfer by skill : Need old and new skill both in trigger
Hi All,
In my org chats are being transferred by skill.
If chat is being transferred to some of the skills I need to write my logic.
Where I need help: I am trying to write a trigger on ChatTranscript but not getting the skill it is being transferred to.
Any help/pointers?
In my org chats are being transferred by skill.
If chat is being transferred to some of the skills I need to write my logic.
Where I need help: I am trying to write a trigger on ChatTranscript but not getting the skill it is being transferred to.
Any help/pointers?
Can you share what you have tried so far and if you are seeing any error with the trigger?
Thanks
Hi Rahul,
Kindly refer this link to set skill based routing to tranfer chat :-
https://help.salesforce.com/articleView?id=sf.bots_service_transfer_skills.htm&type=5
Please mark as Best Answer so that it can help others in the future.
Regards,
Priya Ranjan
Here is what I am trying.
What we have in Org (working as expected):
- Chat transfer by skill is enabled and setup
- We. have say 4 skills
- Sales_1
- Sales_2
- Service_1
- Service_2
- Agents can transfer chats between skills
- Sales chats create a Lead
- Service chats create a Case
Problem:Is there any way I can get "transferred to " skill in liveChatTranscript trigger.