function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Ankit Arora 30Ankit Arora 30 

Login Screen Logo Disappears

Hi Everyone,

I need some help. I have recently turned on the domain in the Sandbox. I have uploaded the logo and set the URL for the banner. When I go to the Salesforce login page using the domain URL, everything looks great but when I log in and log out from Salesforce, I don't see my company's Logo anymore.

Logo Dimensions:
Width: 180 px
Height: 113 px
Size: 9.32 KB

LOGO:
Login Salesforce with Logo

NO LOGO:

Login Screen Without Logo

Regards,
Ankit
Best Answer chosen by Ankit Arora 30
ANUTEJANUTEJ (Salesforce Developers) 
Hi Ankit,

>> https://trailblazers.salesforce.com/answers?id=9064S000000CnYWQA0

In the above link there is a similar issue where it is showing a broken image in login screen.

Can you try checking the below answer that is selected as best answer in above link once?
 
One troubleshooting effort I would undertake is to clear your browser cache - or try another browser you haven't used yet. This will help rule out the browser as a cultprit. Salesforce loves to cache data.

Clear Chrome Browser Cache (https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en)
Clear Firefox Broswer Cache (https://support.mozilla.org/en-US/kb/how-clear-firefox-cache)

Then, I would jump to the Brand Asset Files
https://help.salesforce.com/articleView?id=files_asset_files_edit_view.htm

Make sure your logo file is there.

User-added image

Then, click on the logo. Once you get to the next page - click view. This will take you to the record page to see if the image is showing there. 


Image in above link:

User-added image

Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.  

Thanks.

All Answers

ANUTEJANUTEJ (Salesforce Developers) 
Hi Ankit,

>> https://trailblazers.salesforce.com/answers?id=9064S000000CnYWQA0

In the above link there is a similar issue where it is showing a broken image in login screen.

Can you try checking the below answer that is selected as best answer in above link once?
 
One troubleshooting effort I would undertake is to clear your browser cache - or try another browser you haven't used yet. This will help rule out the browser as a cultprit. Salesforce loves to cache data.

Clear Chrome Browser Cache (https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en)
Clear Firefox Broswer Cache (https://support.mozilla.org/en-US/kb/how-clear-firefox-cache)

Then, I would jump to the Brand Asset Files
https://help.salesforce.com/articleView?id=files_asset_files_edit_view.htm

Make sure your logo file is there.

User-added image

Then, click on the logo. Once you get to the next page - click view. This will take you to the record page to see if the image is showing there. 


Image in above link:

User-added image

Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.  

Thanks.
This was selected as the best answer
Ankit Arora 30Ankit Arora 30
@Anutej:
Thank you so much for all your help. Though I did delete the browser's cache and history earlier and it didn't work. I tried multiple browsers but I had the same issue. I checked the asset file and the logo was present in the asset file. I tested again this morning and it was working. I am not sure why it was not working yesterday but it's working today.
Thank you.

Regards,
Ankit