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SN SF How to implement Chat bot functionality ?
Hi -
I have a requirement as below
1. User Enters Chat ,
2. Chat bots asks some questions to Customers
3. Bases on the Customers answers we direct the users to profile A or Profile B Engineers via Omni Channel inside salesforce
4. If customer is directed to Profile A Engineer , Object A and Object B should be Inserted
5. If customer is directed to Profile B Engineer , Only Object A should be Inserted
Can you please suggest how to implement this , what are the configurations that need to be configured ?
Regards,
SNSF
I have a requirement as below
1. User Enters Chat ,
2. Chat bots asks some questions to Customers
3. Bases on the Customers answers we direct the users to profile A or Profile B Engineers via Omni Channel inside salesforce
4. If customer is directed to Profile A Engineer , Object A and Object B should be Inserted
5. If customer is directed to Profile B Engineer , Only Object A should be Inserted
Can you please suggest how to implement this , what are the configurations that need to be configured ?
Regards,
SNSF
Hi,
Kindly refer this below article to setup the Bot in salesforce :-
https://jayakrishnasfdc.wordpress.com/2020/07/26/chatbot-in-salesforce/
This may give you idea to achieve your requirement.
Please mark as Best Answer so that it can help others in the future.
Regards,
Priya Ranjan