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Adhvika BalaAdhvika Bala 

Related case records Knowledge Articles

How do we update related case records to knowledge articles.

When Imported knowledge articles have to map closed case to the knowledge articles.

Any suggestions on this please?
mukesh guptamukesh gupta
Hi Adhvika,

Please reffer below link:-

https://help.salesforce.com/articleView?id=000312783&type=1&mode=1

if you need any assistanse, Please let me know!!


Kindly mark my solution as the best answer if it helps you.

Thanks
Mukesh
Adhvika BalaAdhvika Bala
I'm looking to Import knowledge Articles (delete published articles and reimport)
Once I reimport relationship with case is not retained.Please advise.

 
Adhvika BalaAdhvika Bala
Actually when looking at Knowledge Article and Case object there is no related fields(reference) between these two objects.