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sfdc developer 1056sfdc developer 1056 

Parent case Id is not getting populated while cloning the case

I am trying to use the Out Of Box Clone button in lightning and looks like it auto populates all the fields from the Parent Case to the newly created case but not the parent Case field. The Parent Case field is not auto populated in the Create New Cloned Record page.

can anyone please help on this. I want to populate the parent case id in the cloned case. I have tried the follwing solution but it is not working:

Can this be fixed by URl button. I tried couple of different like below
/{!Case.Id}/e?clone=1&00N80000002voCf={!Case.CaseNumber}

also
/{!Case.Id}/e?clone=1?defaultFieldValues=Parent={!Case.Id}

also
/{!Case.Id}/e?clone=1?defaultFieldValues=Parent={!Case.CaseNumber}
mukesh guptamukesh gupta
Hi,

Please make sure, parent case field is Read only or not? if this filed is read only then according to winter 20 release read only field will not auto populate on cloned opportuity.

if you need any assistanse, Please let me know!!


Kindly mark my solution as the best answer if it helps you.

Thanks
Mukesh
sfdc developer 1056sfdc developer 1056
Hi Mukesh, 
parent case is editable but still it is not working.