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Meenakshi Das 9Meenakshi Das 9 

I want to search record in loyality management system using opencti api

SwethaSwetha (Salesforce Developers) 
HI Meenakshi,
Can you clarify more on the loyality management system - Is it a third-party tool/app exchange app?  In terms of searching a record in Open CTI, you have searchAndScreenPop(). It returns search results and screen pops any matching records.

Documentation: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_searchandscreenpop_lex.htm

Syntax: 
sforce.opencti.searchAndScreenPop({
     searchParams:string //Optional 
     queryParams:string, //Optional 
     defaultFieldValues:object, //Optional
     callType:sforce.opencti.CALL_TYPE.*, //Required. See arguments for more information. 
     deferred:boolean //Optional) 
     callback:function //Optional
});

If this information helps, please mark the answer as best. Thank you