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Geetham Gai Godavarthi Service Cloud Voice Implementation
I'm trying to implement Service Cloud Voice. I could successfully set up inbound and outbound calls in Salesforce using Amazon Connect. Still, irrespective of the user's input, it is always doing the global search using the dialed number and displaying the results.
1. How do I make the popup display based on the user input, for example, case number?
2. I can see in the amazon logs that the case number input is taken from the user and stored in the contact set attribute, but how do I get that value in Salesforce?
Could someone help me with this. Any suggestion would be really appreciated. Thanks
1. How do I make the popup display based on the user input, for example, case number?
2. I can see in the amazon logs that the case number input is taken from the user and stored in the contact set attribute, but how do I get that value in Salesforce?
Could someone help me with this. Any suggestion would be really appreciated. Thanks