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Michael MMichael M 

Making (and recording) phone calls from within SF

Hello, is there any way to make calls from Salesforce, and record those calls and save the recordings and call details as a record?
Best Answer chosen by Michael M
VinayVinay (Salesforce Developers) 
Hi Michael,

You would need to purchase sales dialer as an add-on license.

Check below references that can help you and give more details.
https://www.salesforce.com/products/sales-cloud/features/lightning-dialer/
https://help.salesforce.com/articleView?id=sf.voice_intro.htm&type=5
https://help.salesforce.com/articleView?id=sf.voice_agents_listen_call_recordings.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/nonprofit-client-services-with-service-cloud/make-and-track-calls-lightning-dialer

Also there are many tools available on appexchange for phone system integrations .  You can check below that matches your requirement.

https://appexchange.salesforce.com/

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,

All Answers

VinayVinay (Salesforce Developers) 
Hi Michael,

You would need to purchase sales dialer as an add-on license.

Check below references that can help you and give more details.
https://www.salesforce.com/products/sales-cloud/features/lightning-dialer/
https://help.salesforce.com/articleView?id=sf.voice_intro.htm&type=5
https://help.salesforce.com/articleView?id=sf.voice_agents_listen_call_recordings.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/nonprofit-client-services-with-service-cloud/make-and-track-calls-lightning-dialer

Also there are many tools available on appexchange for phone system integrations .  You can check below that matches your requirement.

https://appexchange.salesforce.com/

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,
This was selected as the best answer
Michael MMichael M
Thanks  alot