You would need to purchase sales dialer as an add-on license.
Check below references that can help you and give more details. https://www.salesforce.com/products/sales-cloud/features/lightning-dialer/ https://help.salesforce.com/articleView?id=sf.voice_intro.htm&type=5 https://help.salesforce.com/articleView?id=sf.voice_agents_listen_call_recordings.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/nonprofit-client-services-with-service-cloud/make-and-track-calls-lightning-dialer
Also there are many tools available on appexchange for phone system integrations . You can check below that matches your requirement.
https://appexchange.salesforce.com/
Hope above information was helpful.
Please mark as Best Answer so that it can help others in the future.
You would need to purchase sales dialer as an add-on license.
Check below references that can help you and give more details. https://www.salesforce.com/products/sales-cloud/features/lightning-dialer/ https://help.salesforce.com/articleView?id=sf.voice_intro.htm&type=5 https://help.salesforce.com/articleView?id=sf.voice_agents_listen_call_recordings.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/nonprofit-client-services-with-service-cloud/make-and-track-calls-lightning-dialer
Also there are many tools available on appexchange for phone system integrations . You can check below that matches your requirement.
https://appexchange.salesforce.com/
Hope above information was helpful.
Please mark as Best Answer so that it can help others in the future.
You would need to purchase sales dialer as an add-on license.
Check below references that can help you and give more details.
https://www.salesforce.com/products/sales-cloud/features/lightning-dialer/
https://help.salesforce.com/articleView?id=sf.voice_intro.htm&type=5
https://help.salesforce.com/articleView?id=sf.voice_agents_listen_call_recordings.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/nonprofit-client-services-with-service-cloud/make-and-track-calls-lightning-dialer
Also there are many tools available on appexchange for phone system integrations . You can check below that matches your requirement.
https://appexchange.salesforce.com/
Hope above information was helpful.
Please mark as Best Answer so that it can help others in the future.
Thanks,
All Answers
You would need to purchase sales dialer as an add-on license.
Check below references that can help you and give more details.
https://www.salesforce.com/products/sales-cloud/features/lightning-dialer/
https://help.salesforce.com/articleView?id=sf.voice_intro.htm&type=5
https://help.salesforce.com/articleView?id=sf.voice_agents_listen_call_recordings.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/nonprofit-client-services-with-service-cloud/make-and-track-calls-lightning-dialer
Also there are many tools available on appexchange for phone system integrations . You can check below that matches your requirement.
https://appexchange.salesforce.com/
Hope above information was helpful.
Please mark as Best Answer so that it can help others in the future.
Thanks,