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Arthur AlmeidaArthur Almeida 

How to custom inactivity message in Einstein Bot

I would like to show a message after 10 minutes without interaction from the user.

How to custom this?

Today, the chatbot shows "No Agents are available" and End Chat immediately after approximately 30 minutes.

User-added image

*I'm sorry, my print screen is in Português.

I want to custom this message and custom this time too, please help me.
Best Answer chosen by Arthur Almeida
VinayVinay (Salesforce Developers) 
Hi Arthur,

This feature is currently unavailable at moment.  Kinldy review below Idea link and vote for this feature.

https://trailblazer.salesforce.com/ideaView?id=0874V0000015LqGQAU

Generally, Bot sessions timeout limits now vary by channel. The Chat channel timeout is 30 minutes and the Messaging channel timeout is 8 hours.

Reference
https://help.salesforce.com/articleView?id=sf.bots_service_limitations.htm&type=5

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,

All Answers

VinayVinay (Salesforce Developers) 
Hi Arthur,

This feature is currently unavailable at moment.  Kinldy review below Idea link and vote for this feature.

https://trailblazer.salesforce.com/ideaView?id=0874V0000015LqGQAU

Generally, Bot sessions timeout limits now vary by channel. The Chat channel timeout is 30 minutes and the Messaging channel timeout is 8 hours.

Reference
https://help.salesforce.com/articleView?id=sf.bots_service_limitations.htm&type=5

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,
This was selected as the best answer
Caio Gabriel 5Caio Gabriel 5

Hi Arthur,

I found a way is through the creation of Custom Labels for the bot I followed the step-by-step link on how to create Custom Labels

https://help.salesforce.com/s/articleView?id=sf.embedded_chat_custom_labels.htm&type=5 (https://help.salesforce.com/s/articleView?id=sf.embedded_chat_custom_labels.htm&type=5)