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Chinmaya New
How can send email to a queue using email alert ?
I have a queue where thare are 10 members. and I have created a email alert.
how can i send email using email alert to this particualr queue ?
There is no option to select queue in email alert.
it's a salesforce limitation https://trailblazer.salesforce.com/ideaView?id=0873A000000CQDAQA4
but you can achive by apex code:
You can create the list to add all the emails of the members in the queue and then use the Messaging.sendEmail() to send to the list.
Please refer the below sample code:
if you need any assistanse, Please let me know!!
Kindly mark my solution as the best answer if it helps you.
Thanks
Mukesh
All Answers
it's a salesforce limitation https://trailblazer.salesforce.com/ideaView?id=0873A000000CQDAQA4
but you can achive by apex code:
You can create the list to add all the emails of the members in the queue and then use the Messaging.sendEmail() to send to the list.
Please refer the below sample code:
if you need any assistanse, Please let me know!!
Kindly mark my solution as the best answer if it helps you.
Thanks
Mukesh
Thanks for getting back.
I want to send a customised email when a record is assigned to a queue. How can i do that ?