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Chinmaya NewChinmaya New 

Can I customize the email users receive when a record is assigned to a queue ?

When a record is assigned to a queue, there is an one line email notification.
Can I customize that notification to add some more details ?
PriyaPriya (Salesforce Developers) 

Hi Chinmaya,

You can add more lines in mail.setPlainTextBody like below :- 

// Specify the text content of the email.
          mail.setPlainTextBody('Your Case: ' + case.Id +' has been updated. This is the new line for demo purpose');

Regards,

Priya Ranjan
Chinmaya NewChinmaya New
Hi Priya,
Can you please tell me where can i find - mail.setPlainTextBody ?