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Jon-Michael Murphey 2
email to case creates cases from company announcements
We have email-to-case setup in our org, when our corp sends out an annoucement it creates a case sometimes multiple cases in Salesforce. How can we keep this from happening?
https://help.salesforce.com/articleView?id=sf.setting_up_email-to-case.htm&type=5
https://shreysharma.com/email-to-case/
Thanks,