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Mahesh Babu 187Mahesh Babu 187 

How to Calculate average wait time in live agent.

Hi Team,

I have a requirement to calculate average wait time in live agent. I have went through many articles but nothing is working.
Could you please guide me if I need to create a lightning component or VF page.Also please share some sample code.
 
VinayVinay (Salesforce Developers) 
Hi Mahesh,

I don't think this feature is currently available.  Kindly review below Idea link and vote for this feature.

https://trailblazer.salesforce.com/ideaView?id=08730000000g5LsAAI

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,