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Shekhar S 18 Send Email when case is created
1.When all the cases are created then I have to send mail notification to CEO
2.When a particular case is assigned to user then also I have to Send Mail Notification to the casse owner
2.When a particular case is assigned to user then also I have to Send Mail Notification to the casse owner
Hi Shekhar,
You can achieve this via Workflow rule.
Check this below links which has lots of examples and matches your requirement. Try modifying it as per your requirement.
https://developer.salesforce.com/docs/atlas.en-us.usefulWorkflowRules.meta/usefulWorkflowRules/workflow_examples.htm
regards,
Priya Ranjan