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Parent Case update when sub case cancelled
I have a workflow that updates the status of parent case (pick list) when sub case is updated. I need to update the parent case when sub case got cancelled. Do I have to do it with process builder?
Not able to find way to update existing workflow.
Rule Criteria :(Case: Sub case updatedequalsTrue)
Immediate Workflow Actions : TypeDescription Field Update : Change Status to processing
Not able to find way to update existing workflow.
Rule Criteria :(Case: Sub case updatedequalsTrue)
Immediate Workflow Actions : TypeDescription Field Update : Change Status to processing
Try Below Steps For Process Builder
1: Go To Setup>Process Builder>New
2: Give Name To Your Process And Select Start Process When Record Changes
3: In Add Object Select Object Case
4: Add Criteria Give Name To The Criteria In Set Condition Section From Fields Select Status Equal Cancelled Click Save
5: Now In Immediate Action GIve Name To Your Action Select Action Type Update Record
6:From Record List Select Parent Case Id The One Which Don't Have '>'
7: In Set New Field Values For The Records You Update Section Select The Field Your Want Update In Parent Record And Set the Value
Click Save And Activate.
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