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What is the use case of Order where product is not necessary? How reduction order can be made multiple times?
A similar question (https://success.salesforce.com/answers?id=9063A000000lJbWQAU#!/feedtype=SINGLE_QUESTION_SEARCH_RESULT&id=90630000000hU7uAAE" target="_blank) has been asked earlier, though I am still confused with some use case:
1. Salesforce allows order creation without adding any product into it. I am unable to get a real life example where we create an order without adding any product/service/contract into it. Maybe I am thinking in particular e-commerce scenario only that's why I am unable to think any use case for it.
One of the answer by @Cheryl Feldman (https://success.salesforce.com/profile?u=00530000003TRBy" target="_blank) there states an example of transactional order for a change in billing or billing contact. Should that be counted in order?
2. While creating a reduction order I faced this confusion. Let me elaborate. I created order and added product P1 with quantity '3' into it. Now while creating reduction I am only allowed to reduce this order up to '3' quantity, which is ok. Though after making a reduction order with '3' quantity, I am able to again create a new reduction order with up to '3' quantity. In general e-commerce scenario if a complete order is reduced/refunded then it can not be refunded again and again. Is there a use case for this in Salesforce on how it reduces an order even after complete reduction?
1. Salesforce allows order creation without adding any product into it. I am unable to get a real life example where we create an order without adding any product/service/contract into it. Maybe I am thinking in particular e-commerce scenario only that's why I am unable to think any use case for it.
One of the answer by @Cheryl Feldman (https://success.salesforce.com/profile?u=00530000003TRBy" target="_blank) there states an example of transactional order for a change in billing or billing contact. Should that be counted in order?
2. While creating a reduction order I faced this confusion. Let me elaborate. I created order and added product P1 with quantity '3' into it. Now while creating reduction I am only allowed to reduce this order up to '3' quantity, which is ok. Though after making a reduction order with '3' quantity, I am able to again create a new reduction order with up to '3' quantity. In general e-commerce scenario if a complete order is reduced/refunded then it can not be refunded again and again. Is there a use case for this in Salesforce on how it reduces an order even after complete reduction?