Hi Guys, 

I am having a problem with Auto Approval process when case is created from Customer Community. This process was designed few years ago and working fine until last week. Suddently Auto approval functionality not working. 

Below is from debug log 

11:06:36.0 (789572586)|WF_RULE_FILTER|[Case : Case Record Type equals Vet Refusal, Complaint] AND
 ([Case : Case Origin equals Veterinary Portal] OR
 ([Case : Case Origin equals Web form] AND
 [Account : Account Record Type equals Veterinarian, Veterinarian School]))
11:06:36.0 (789599544)|WF_RULE_EVAL_VALUE|01250000000Qn2F
11:06:36.0 (790013307)|WF_RULE_EVAL_VALUE|Web form
11:06:36.0 (790025657)|WF_RULE_EVAL_VALUE|Web form
11:06:36.0 (790038537)|WF_RULE_EVAL_VALUE|0121T000000ARoR
11:06:36.0 (790050307)|WF_EVAL_ENTRY_CRITERIA|Palatability Refusals Process|00X50000001a8hG|false
11:06:36.0 (790087611)|WF_PROCESS_FOUND||No applicable approval process was found.
11:06:36.0 (790841041)|CODE_UNIT_FINISHED|Workflow:ApprovalProcessActions
11:06:36.0 (790980116)|DML_END|[251]
11:06:36.0 (791029629)|EXCEPTION_THROWN|[251]|System.DmlException: Process failed. First exception on row 0; first error: NO_APPLICABLE_PROCESS, No applicable approval process was found.: []
11:06:36.0 (791458699)|HEAP_ALLOCATE|[251]|Bytes:127
11:06:36.0 (791511759)|VARIABLE_SCOPE_BEGIN|[257]|e|System.DmlException|true|false
11:06:36.0 (791603768)|VARIABLE_ASSIGNMENT|[257]|e|"common.apex.runtime.impl.DmlExecutionException: Process failed. First exception on row 0; first error: NO_APPLICABLE_PROCESS, No applicable approval process was found.: []"|0x30f3a637

(791710185)|USER_DEBUG|[258]|DEBUG|PalatabilityRefusal_NewCaseController: Exception while submitting for approval: System.DmlException: Process failed. First exception on row 0; first error: NO_APPLICABLE_PROCESS, No applicable approval process was found.: []

Approval.ProcessSubmitRequest req1 = new Approval.ProcessSubmitRequest();
        req1.setComments('Auto-Submitted by controller for Approval.');
        req1.setObjectId(thisCase.id);
        
        System.debug('PalatabilityRefusal_NewCaseController:  Process Approval Request: '+ req1);
        Approval.ProcessResult result;
        try{
            result = Approval.process(req1);
            if (!result.isSuccess()){
                ApexPages.addMessage(new ApexPages.Message(ApexPages.Severity.FATAL, 'An Error Occurred when submitting the request.  Please contact your administrator.'));
                return (null);
            }
            System.debug('PalatabilityRefusal_NewCaseController: Successfully submitted for approval.');
        }catch(System.DMLException e){
            System.debug('PalatabilityRefusal_NewCaseController: Exception while submitting for approval: '+e);
            System.debug('PalatabilityRefusal_NewCaseController: Exception trace: '+e.getStackTraceString());
            System.debug('PalatabilityRefusal_NewCaseController: Exception details: '+e.getDMLId(0));
            System.debug('PalatabilityRefusal_NewCaseController: Exception details: '+e.getDMLFields(0));
            System.debug(thisCase);
            hasErrors = true;
            ApexPages.addMessages(e);
            return (null);
        }