function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Amer Bearat 15Amer Bearat 15 

Lightning action(Email & Task) buttons not showing on Lead

I have the following configuration set  and still Email and Task buttons not showing in the chatter lightning Lead Object:

1- Deliverability = All Emails

2- Task Has a record type

3- Feed Tracking is turned On for Lead Object

4- I have add Email and Task button on the Lead page layout in both sections 'Salesforce Mobile and Lightning Experience Actions' and 'Quick Actions in the Salesforce Classic Publisher' ,
 and made sure that im viewing the right page layouts

5- I add Email and Task button to the Global Publisher Layout in both sections 'Salesforce Mobile and Lightning Experience Actions' and 'Quick Actions in the Salesforce Classic Publisher'

6- I do have Chatter Settings -> Enable Actions in the Publisher -> set to true

here screen shots    

User-added image

User-added imageUser-added imageUser-added image
User-added image


but nothing is working

 
 
Best Answer chosen by Amer Bearat 15
Prathyu bPrathyu b
HI Amer,

Did you try to add 'Activities' component to the Page?

If noyt, Please follow below steps :
1. GoTo Lead record details Page  >> click on SetUp Icon >> select Edit Page. (it redirects to teh lightning app builder page setup)
2. Search for 'Activities' component and drag to the Page where ever you want to dispaly.
3. Save the page and GoTo any lead record detail page.

Now you can see the Email / New Task buttons as below. 
User-added image

Let me know if this didnt work for you.

Thanks
Prathyusha