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osama naqiosama naqi 

how to build process builder for the below scenario.

Hi Everyone, here my scenario.

If a ticket has been in the 'waiting on client' status for 24 business hours, then mark the ticket as 'closed' & send the client an automated message stating that we are closing the ticket

        


            
See attached for the automated message
        

        
        If a ticket has been in the 'closed' status for less than 10 business days and the client responds to the ticket, then mark the ticket as 'open' in the rep's queue
        If a ticket has been in the 'closed' status for more than 10 business days and the client responds to the ticket, then create a new ticket
 
SEKAR RAJ.SEKAR RAJ.
Hi, Osama naqi,
I think you can go with Time-Dependent Workflow Action Instead of doing Process Builder.
User-added image

Thanks,
SEKAR RAJ
osama naqiosama naqi
Can you make me for this with workflow I am very thankful to you? @SEKAR RAJ 19