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Eclipse DeveloperEclipse Developer 

can these automation done with workflow?

1.If a ticket has been in the 'waiting on client' status for 24 business hours, then mark the ticket as 'closed' & send the client an automated message stating that we are closing the ticket


2.If a ticket has been in the 'closed' status for less than 10 business days and the client responds to the ticket, then mark the ticket as 'open' in the rep's queue

3.If a ticket has been in the 'closed' status for more than 10 business days and the client responds to the ticket, then create a new ticket
Best Answer chosen by Eclipse Developer
Raj VakatiRaj Vakati
Yes. .you can able to do it by using the time based workflow or  process builder time based action 

Refer this link for time based workflow 

https://help.salesforce.com/articleView?id=workflow_time_dependent.htm&type=5

https://help.salesforce.com/articleView?id=workflow_time_action_considerations.htm&type=5
https://help.salesforce.com/articleView?id=workflow_time_dependent.htm&type=5
https://www.veonconsulting.com/time-based-workflow-salesforce/
https://www.shellblack.com/administration/time-dependent/
https://medium.com/@wangyidan621/salesforce-time-based-workflow-caveats-dd7ea174ab16


Refer this link for process builder time-based action 
https://automationchampion.com/tag/time-based-action-in-process-builder/
https://automationchampion.com/2015/02/16/getting-started-with-process-builder-part-2-time-dependent-actions/
https://automationchampion.com/tag/time-dependent-action-in-process-builder/
https://www.smartsheet.com/everything-you-need-know-about-salesforce-workflow-rules-and-process-builder
https://cloudcoach.com/automate-project-processes-with-salesforce-process-builder/