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soorya r CTI - enableclicktodial not working with lightning page
Hi all,
I am using CTI functionality in lightning. For this i am using enableClickToDial. enableClickToDial is not working suddenly.It shows greyed out in phone column. When click a button i called the enableclicktoDial method but it is not send any callback response from CTI to salesforce. I am not getting any console log and error also. So please help me its urgent!
Here is my code.
I am using CTI functionality in lightning. For this i am using enableClickToDial. enableClickToDial is not working suddenly.It shows greyed out in phone column. When click a button i called the enableclicktoDial method but it is not send any callback response from CTI to salesforce. I am not getting any console log and error also. So please help me its urgent!
Here is my code.
<apex:includeScript value="/support/api/45.0/lightning/opencti_min.js"/>
function enableclicktoDial() {
sforce.opencti.enableClickToDial({callback: callback});
}
var callback = function(response) {
if (response.success) {
console.log('API method call executed successfully! returnValue:', response.returnValue);
}
else {
console.error('Something went wrong! Errors:', response.errors);
}
};
Thanks in advance!
Greetings to you!
enableClickToDial method is available in API version 38.0 or later. Please refer to the below links which might help you further with the above requirement.
https://salesforce.stackexchange.com/questions/208466/opencti-enableclicktodial-does-not-invoke-any-callback-in-salesforce-classic-con
https://developer.salesforce.com/docs/atlas.en-us.218.0.api_cti.meta/api_cti/sforce_api_cti_enableclicktodial_lex.htm
I hope it helps you.
Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.
Thanks and Regards,
Khan Anas
Thank you for your reply. I tried both. But here the issue is, it is working fine in developer org. But once i installed the package, in installed org it is not working. Both orgs have same code only. I don't know why it is not working in installed org alone. All installed org i am facing the same issue suddenly. But still in the developing org it is working perfectly.
Help me!
Thanks