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Approval Process on Case Feed (Email Messages)
Hi, anyone here tried implementing Approval Process on Email Messages (Object) for Case feed? This is on lightning experience.
Issue: "Submit for Approval" button only appears to Admin Profiles.
1. I already checked the layouts to make sure that I used the same Email button for Admin and Custom Profile(Agent)
2. I already Enabled Case feed tracking and Email to Case
3. I already set the users as initial submitters (for Approval Process)
4. I already customized the Entry Criteria, Using Current User ID
Issue: "Submit for Approval" button only appears to Admin Profiles.
1. I already checked the layouts to make sure that I used the same Email button for Admin and Custom Profile(Agent)
2. I already Enabled Case feed tracking and Email to Case
3. I already set the users as initial submitters (for Approval Process)
4. I already customized the Entry Criteria, Using Current User ID