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Killian Mer Open CTI understanding issues
Hi everyone,
I'm actually looking to integrate external softphones (Alcatel) into Salesforce. So, I heard about Open CTI and the API that it provides, but I really don't understand how you can link Open CTI to an external telephonic system.
If you have some explanation because I saw that there are existing solutions such as Tenfold for instance, but I want to do my own link so it would be perfect if you can explain how it works!
Thanks in advance!
I'm actually looking to integrate external softphones (Alcatel) into Salesforce. So, I heard about Open CTI and the API that it provides, but I really don't understand how you can link Open CTI to an external telephonic system.
If you have some explanation because I saw that there are existing solutions such as Tenfold for instance, but I want to do my own link so it would be perfect if you can explain how it works!
Thanks in advance!