Apex Code Development You need to sign in to do that
Don't have an account?
umair khan 15 Not showing records of queue members to other members
I created a queue in which I assigned two users CEO and MAnager and I assigned that queue to a Public Group with two users(Clerk and Manager) but the public group members are not able to see the records of the queue.
while selecting the queue list from the list page it is showing insufficient privileges.
Note: OWD is private and all the user has at least read and write access on the profile/object level.
while selecting the queue list from the list page it is showing insufficient privileges.
Note: OWD is private and all the user has at least read and write access on the profile/object level.
Refer this link
https://help.salesforce.com/articleView?id=000004750&type=1
If adding the affected users as Queue Members is not ideal, you can change the List View settings:
1. Click Edit on the List View
2. Modify the filter from "Queue" to the "All Cases"
3. Under "Additional filter criteria," select Case Owner Alias equals Queue Label (or for Leads, set the criteria as Owner Alias equals Queue Label)