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Nicole Young 2 Email alert is still being sent to queues even though I specify to only send it to the owner when it's a user. Please advise: This is the code I'm using:
AND (
OR (
[Case].RecordType.Name = 'Community',
[Case].RecordType.Name = 'Payer',
[Case].RecordType.Name = 'Partner'
),
OR (
AND (
ISCHANGED([Case].Send_Attachment_Notification__c ),
[Case].Send_Attachment_Notification__c = true
),
AND (
ISCHANGED([Case].Send_Comment_Notification__c ),
[Case].Send_Comment_Notification__c = true
)
),
BEGINS([Case].OwnerId, '005'),
)
OR (
[Case].RecordType.Name = 'Community',
[Case].RecordType.Name = 'Payer',
[Case].RecordType.Name = 'Partner'
),
OR (
AND (
ISCHANGED([Case].Send_Attachment_Notification__c ),
[Case].Send_Attachment_Notification__c = true
),
AND (
ISCHANGED([Case].Send_Comment_Notification__c ),
[Case].Send_Comment_Notification__c = true
)
),
BEGINS([Case].OwnerId, '005'),
)
It seems fine so in order to get the root cause of the issue we need some additional information. Can you please attach the screemshots of the workflow rule and email alert as well.
Thanks,
Abhishek Bansal.