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DesaiDesai 

Case Age calculation

Hi,

We need to calculate the time taken to wrok on a case from Status = Open to Status  = Resolved.

If the Case status is On Hold then dont cosider that time.
Can we do this using formula ?

Regards,
Desai
Khan AnasKhan Anas (Salesforce Developers) 
Hi Desai,

Greetings to you!

Please refer to the below links which might help you further with the above requirement.

https://success.salesforce.com/answers?id=9063A0000019Nh5QAE

https://salesforce.stackexchange.com/questions/108782/stop-case-age-on-certain-statuses

https://success.salesforce.com/answers?id=9063A000000pLvxQAE

I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

Thanks and Regards,
Khan Anas