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Eclipse Developer
Chat Button doesn't work with Omni-Channel?
Hey Guys
I have live agent setup and community where I populate the button. Problem is button work with live agent smoothly but, when I online through omnichannel the button seems to be "Agent Offline.
Please suggest me the best solution.
I have live agent setup and community where I populate the button. Problem is button work with live agent smoothly but, when I online through omnichannel the button seems to be "Agent Offline.
Please suggest me the best solution.
Greetings to you!
Below are the few reasons that may cause the chat button to show offline.
I hope it helps you.
Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.
Thanks and Regards,
Khan Anas
I'm currently facing the same issue when I switch the Routing Type in Chat Buttons & Invitations to Skill based but when queue based it is working fine.
How come there have to be one online with all the skills?