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sssssssssssssssssssssss s Discrepancy between dev 1 & dev 2 region on workflow execution
Hi Team,
There is an email-to-case scenario where the case is created with Status of "New".
When the status is modified to In-progress there is an email communication sent through a workflow trigger.
Again when status is changed from In-progress to Escalated, another email is supposed to be sent through workflow trigger.
In dev 1 on changing the status from In-progress to Escalated, email is sent as expected, but in dev 2 on changing the status from In-progress to Escalated I am getting a pop-up box saying "You don't have permission to do this".
Strangely, even though I get the lack of permission popup, workflow gets triggered and email is sent successfully.
I am not sure what the issue is. Debug logs do not show any error information.
Any constructive suggestions much appreciated!
There is an email-to-case scenario where the case is created with Status of "New".
When the status is modified to In-progress there is an email communication sent through a workflow trigger.
Again when status is changed from In-progress to Escalated, another email is supposed to be sent through workflow trigger.
In dev 1 on changing the status from In-progress to Escalated, email is sent as expected, but in dev 2 on changing the status from In-progress to Escalated I am getting a pop-up box saying "You don't have permission to do this".
Strangely, even though I get the lack of permission popup, workflow gets triggered and email is sent successfully.
I am not sure what the issue is. Debug logs do not show any error information.
Any constructive suggestions much appreciated!
sssssssssssssssssssssss sPlease note that all workflow rules, user set up, permission set and roles were identical in dev 1 and dev 2 when I last checked.