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Harry Training Department
You don't have permission to do this error message in pop-up box
Hi,
On changing the CASE status from In-progress to Escalated I am getting a pop-up box saying "You don't have permission to do this".
Strangely, even though I get lack of permission popup, workflow on CASE gets triggered and email is sent successfully.
Debug logs do not show any error information.
How do I find the issue?
Could it be OWD, Profile, Permission set or sharing rule issue?
Many Thanks in advance!
On changing the CASE status from In-progress to Escalated I am getting a pop-up box saying "You don't have permission to do this".
Strangely, even though I get lack of permission popup, workflow on CASE gets triggered and email is sent successfully.
Debug logs do not show any error information.
How do I find the issue?
Could it be OWD, Profile, Permission set or sharing rule issue?
Many Thanks in advance!
Greetings to you!
If a user has a read-only profile with "Send Email" Permission then the system shows this error prompt. This is a known issue, you can select the 'This Issue Affects Me' button to report your account and receive updates.
https://success.salesforce.com/issues_view?id=a1p300000008YmuAAE
I hope it helps you.
Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.
Thanks and Regards,
Khan Anas
Any suggesstions much appreciated.