Apex Code Development You need to sign in to do that
Don't have an account?
ajith kumar 35 Two email message records are creating?
When I send mail from salesforce two email message records are creating, But I am sending one mail only not sure what is the problem please help.
Update:
It is happening only if i send mail to email-to-case mail id
Update:
It is happening only if i send mail to email-to-case mail id
Greetings to you!
Please refer to the below Salesforce Knowledge Article which might help you further with the above issue.
https://help.salesforce.com/articleView?id=000175796&type=1
Also, please refer to below ideas which are active on success community for which you can upvote so that it gets available in the future.
https://success.salesforce.com/ideaView?id=08730000000fziZAAQ
https://success.salesforce.com/ideaView?id=087300000007PvJAAU
I hope it helps you.
Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.
Thanks and Regards,
Khan Anas
There is no duplicate case is creating in my case. two email messages are creating and those two mail's are related to the same case