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Krutika Bhavsar Service Cloud Specialist Superbadge;challenge no :6
Hi,
Stuck at Challenge no:6
Challenge Not yet complete... here's what's wrong:
We can't find the Cloudy Weather response sent reusable text. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.
Also not able to add Update Case action in Instruction.
Completed all the steps mentioned above related to this error.
Please help on this.
Thanks,
Krutika
Stuck at Challenge no:6
Challenge Not yet complete... here's what's wrong:
We can't find the Cloudy Weather response sent reusable text. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.
Also not able to add Update Case action in Instruction.
Completed all the steps mentioned above related to this error.
Please help on this.
Thanks,
Krutika
I was able to pass through that challenge with just two activities in the Macro:
- The 1st one selecting the template Cloudy weather;
- The 2nd one selecting the quick action created to change the case status and description (at this part you have to select the quick text).
PS: When creating the page layout of your quick action, remember to keep the fields: status (required) and description on the page layout.
Please, take a look at my screenshots:
I hope those instructions can help you.
If you were able to pass, please select that answer as the best one.
KR,
Guilherme
I hope you found a solution.
Im having the same issue right now. "Update a record" is not clickable and therefore I can't add an instruction.
Were you able to figure it out please ?
Greetings,
Badr
The "Update Record" quick action is not available, so I selected the lightning card with the details of the case and selected the Status to Closed, then added to Description the Quick text I created.
Hi All, While trying this challenge I am lost on finding out why Email quick action is missing on case page. I have tried several articles for the same and none working. Moreoever despite several refreshes, my layout does not match with display. I have amny quick actions although they are not in may case object layout
.
Not sure what am I missing. I think this is happening after creating process builder, quick text for this challenge.
Did anyone go through similar case ? Thanks.
"Challenge Not yet complete... here's what's wrong:
We can't find the sample article. Ensure you create and publish the sample article linking SP-100 to SP-200."
Can anybody help me out?