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Sajjan T S
How to visually represent milestone tracker in the cases list views?
I would like the case in my case list view to be highlighted with Orange colour when there is just 2 hours left to address the case and with red colour when there is one hour left to address the case.
No, It's not possible to display the milestone tracker in ListView. as a solution, you can create a formula field and show the remaining time there
For more information please refer to below link from the success community.
- https://success.salesforce.com/answers?id=90630000000h3UPAAY
Please let us know if this helps.Kindly mark this as solved if the reply was helpful.
Thanks,
Nagendra
Thanks for your response.
I have had a look at that link and it is a bit confusing.
When you say create a formula field, you mean to create a formula field to display milestone time remaining in case and then use it in the list view?
Thanks,
Sajjan