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sfdc@isha.ax1814 process builder criteria help
Hi,
I In process builder criteria i have to put multipleconditions like below . I have choosen the criteria that "conditions met" how can we use beow higlightedconditions in formula
Case.ContactID IS NOT NULL
AND RecordType EQUALS 'Customer Support' OR 'Customer Portal' OR 'Intel Request'
AND AccountID NOT LIKE 'test%'
AND Contact.Email NOT LIKE '%@mandiant.com'
AND Case.Gica_OutCome__c NOT LIKE '%Unable to Support%'
ANDSurvey Record Not Created for Same Contact in LAST_90_DAYS
AND Contact.Email NOT LIKE 'test'
AND Case.SubCategory NOT LIKE 'Remove From Field Notices'
Reards,
Isha
I In process builder criteria i have to put multipleconditions like below . I have choosen the criteria that "conditions met" how can we use beow higlightedconditions in formula
Case.ContactID IS NOT NULL
AND RecordType EQUALS 'Customer Support' OR 'Customer Portal' OR 'Intel Request'
AND AccountID NOT LIKE 'test%'
AND Contact.Email NOT LIKE '%@mandiant.com'
AND Case.Gica_OutCome__c NOT LIKE '%Unable to Support%'
ANDSurvey Record Not Created for Same Contact in LAST_90_DAYS
AND Contact.Email NOT LIKE 'test'
AND Case.SubCategory NOT LIKE 'Remove From Field Notices'
Reards,
Isha
Please use the below and let me know if it works as expected.
AND(
[Case].ContactID <> null,
OR(
[Case].RecordType.Name = 'Customer Support',
[Case].RecordType.Name = 'Customer Portal',
[Case].RecordType.Name = 'Intel Request'
),
NOT(CONTAINS([Case].Account.Name, 'test') ),
NOT(CONTAINS([Case].Contact.Email, '@mandiant.com')),
NOT(CONTAINS([Case].Gica_OutCome__c , 'Unable to Support') ),
TODAY() - Survey Record Not Created for Same Contact > 90,
NOT(CONTAINS([Case].Contact.Email, 'test')),
NOT(CONTAINS(TEXT([Case].SubCategory), 'Remove From Field Notices'))
)