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Linda 98
Inbound email service to capture reply and link to the record
I am having a Custom object which sends an email(Process builder does that) to the contact field on the record with a template.
I am trying to
1. When the contact email clicks reply and fill the template, the response should be returned to the record and linked to the same record.
2. Parse the values in the template and update the record from which email is sent.
I am sure I have to use the inbound email service class but not able to figure on how it works and how to start with.
I had already read on email services and inbound email services but couldn't understand how can I implement that my particular req.
I am trying to
1. When the contact email clicks reply and fill the template, the response should be returned to the record and linked to the same record.
2. Parse the values in the template and update the record from which email is sent.
I am sure I have to use the inbound email service class but not able to figure on how it works and how to start with.
I had already read on email services and inbound email services but couldn't understand how can I implement that my particular req.
You will need to create an Email Service in Setup that points to your new class.
Here is some code that I wrote a while back to process emails and parse out the body. It then calls another class and method in which additional work is completed. There should be enough in the code below to give you an idea to get you started.
I need more information in the way of code or screen shots, or something more.