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Hari Krishnan 43Hari Krishnan 43 

External user getting redirected to login page when submitting an community form

We have a form to submit a case, where external users should be able to submit a case. But here for some users, they are being redirected to the Salesforce login page. Since they don't have any credentials to open with this should not be happening. Is there any possibility to check what could be the issue.