Apex Code Development You need to sign in to do that
Don't have an account?
Shrutii Customer's response is not getting attached to case
I have a scenario, where when case is created and auto-generated email is sent to customer that our agent will get back to in some time. Now if customer replies to email , those emails are not coming to salesforce and hence not getting attached to the respective case. Please help in capturing customer's reply as this is important.
Sorry for this issue you are facing.
You will have to enable email-to-case to capture customer response. Here is a salesforce article:
- https://help.salesforce.com/articleView?id=000330749&language=en_US&type=1
It is very easy to set this up in Lightning.Hope this helps.
Kindly mark this as solved if the reply was helpful.
Thanks,
Nagendra