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Email not getting triggered from one user

 Created email templates which needs to be send to users .
Ids of the record for which the email needs to be sent has been passed via JS button to the apex class,which will trigger the emails to the users via the Js button. The email is not getting received to the users if send by Jillian's login but its working fine with other users login.
not able to receive email from one user even after giving admin access in production. Functionality is working fine in UAT