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Krystle SmithKrystle Smith 

Omni-Channel Footer Widget

I am working through Start Routing with Omni-Channel.

I am stuck on 
From the console, click Omni-Channel in the console footer to open the Omni-Channel widget. Set your status to Available - Case.

1. There is no footer widget for me. Screenshot here: User-added image

I've double checked the set up of my Omni Channel and case are correct. I've also tried deleting and redoing my case, but I still can't get it to appear. Any ideas?

Thanks in advance!
Best Answer chosen by Krystle Smith
Krystle SmithKrystle Smith
Update: issue resoved, you must use it in the Service Console not the Omni Channel one. 

All Answers

Khan AnasKhan Anas (Salesforce Developers) 
Hi Krystle,

Greetings to you!

Please refer to the below link which might help you further with the above issue.

https://developer.salesforce.com/forums/?id=9060G000000IBlMQAW

I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

Thanks and Regards,
Khan Anas
Krystle SmithKrystle Smith
This utility works in console apps only. I see the widget but now get this error. 
Krystle SmithKrystle Smith
Update: issue resoved, you must use it in the Service Console not the Omni Channel one. 
This was selected as the best answer