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VRKVRK 

lightning Sync issues : not removing Syncs

Hi Team
My scenario :
For Test purpose , we configured Lightning Sync in Sandbox for User ( tesUser)  . its working fine .
Now , we configured in Prod for the same user 'testUser'.
its also working fine.
Now the problem is , User can able to both Sandbox & Production calender events his Outlook

So, we removed user from Sandbox, Now in sandbox, stopped getting new calender Syns.
But the problem, Old calender syns are still displaying even if we remove 'testUser ' in lighting sync configuration related to Sandbox

can you pls let me know , how can we remove old user's calender Syncs related to Sandbox ?

Thanks
VRK
 
Best Answer chosen by VRK
AbhishekAbhishek (Salesforce Developers) 
Yes, it will affect for the specific user only(As per my knowledge (https://help.salesforce.com/articleView?id=outlookcrm_delete_item.htm&type=5)).

>>>>Can we configure Outlook Integration and Sync ....in both Sandbox & production 

https://help.salesforce.com/articleView?id=exchange_sync_admin_config_avoid_sync.htm&type=5

The above article answers your second query.


I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.

Thanks.

All Answers

AbhishekAbhishek (Salesforce Developers) 
Unsure how to fix this but can you check if the following option is enabled -  'Delete Synced Events'

>Edit the Event syncing configuration

1. Go to setup
2. On the quick find, type in  “Outlook Integration and Sync” and click on it
3. Expand on the Lightning Sync, scroll down and click on “Go to Configs”
4. Click on name (for example Danielle lee syncing)
5. Click “Edit” and on the “Items to be synced on Exchange” change it to “Events user selected”
6. Click on “Next”
7. Check the “Delete Synced Events”
8. Expand on the “Edit Field Mappings” under Events
9. Remove the unnecessary fields by click on the “x” icon
10. Click Save

Here are some helpful articles about event syncing in Lightning Sync and Outlook Integration:

Lightning Sync

https://help.salesforce.com/articleView?id=lightning_sync_admin_overview.htm&type=5 (https://help.salesforce.com/articleView?id=lightning_sync_admin_overview.htm&type=5)

How Your Events Sync with Lightning Sync

https://help.salesforce.com/articleView?id=lightning_sync_admin_event_parent.htm&type=5 (https://help.salesforce.com/articleView?id=lightning_sync_admin_event_parent.htm&type=5)

Use the Outlook and Gmail Integrations

https://help.salesforce.com/articleView?id=email_int_user_parent.htm&type=5 (https://help.salesforce.com/articleView?id=email_int_user_parent.htm&type=5)


Try this too.
VRKVRK
Hi Abhishek
Thanks for your replay...
I have few queries on this , can you pls clarify :
---if you check the 'Delete Synced Events'.........
i. Is this option for User specific or its under lighting out Sync ..it effects for all the users right ?
ii.  Can we confiugure Outlook Integration and Sync ....in both Sandbox & production ?  or we need to configure only one ?

Thanks
VRK


 
AbhishekAbhishek (Salesforce Developers) 
Yes, it will affect for the specific user only(As per my knowledge (https://help.salesforce.com/articleView?id=outlookcrm_delete_item.htm&type=5)).

>>>>Can we configure Outlook Integration and Sync ....in both Sandbox & production 

https://help.salesforce.com/articleView?id=exchange_sync_admin_config_avoid_sync.htm&type=5

The above article answers your second query.


I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.

Thanks.
This was selected as the best answer
VRKVRK
Thank you Abhishek for your quick and prompt response.

One more question on i am looking for  Winter '21 Features ...i need to prepare PPT, pls let me know if you have any  Pls share with me .
if yes you have , i will go for create one new Post 
Thaks
VRK
AbhishekAbhishek (Salesforce Developers) 
VRK I don't have PPT Right now but you can raise a new post for it, Maybe someone will help.
VRKVRK
Hi Abhishek,
Pls let me know , do you have any idea on this :
https://developer.salesforce.com/forums/ForumsMain?id=9062I000000IPp3QAG
Thnaks 
VRK