+ Start a Discussion
Puja khetanPuja khetan 

Query regarding Web to case form

I wanted to start using web to case module for one of project so wanted to enquiry about below .
  • We can generate automatica site by hTML generator feature in salesforce ,like I saved my file as save.html then when i opened it ,i was able to access this site ,now do we have to restister any where this site before giving to customer for using ?
  • if customer is having already existing site from there if i need to start using web to case functionaity ,what process i can follow ,please confirm 

Hi Puja, 

Once you've the generated HTML ready, you'll need to embed this on a page.

Example : your customer already has a website and wants to add a new page / section for web to case, they'll have to add this html code on their side to be able to use this. 

If you read the documentation here - https://help.salesforce.com/articleView?id=web_to_case_html.htm&type=5, step 8. 

Hope this helps.