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VRK
Task Queue notifications not received for Queue members
Hi guys,
I created Task Queue in Sandbox :
Queue Name : testTask _Queue
Queue Email : << valid busines user mail ID>>
Support Obj : Task
Queue members : << Valid business User mail ID>>
Send Email to Members : checkbox is True.
After that i created one New Task and assign to this ' testTask _Queue'.
But, Queue member not received Task notifications.
I verified Email logs, mail Event status display As Delivered.
----------
ii. setup -> Deliveribility --> All emails
iii. Activity Settings ---> Already enable 'Enable User Control over Task Assignment Notifications'.
But , User informing he didn't received any Task Notifications.
Pls let me know , can i miss anything or is there anything need to configure.
can you pls check and let me know your inputs on this
Thanks
VRK
I created Task Queue in Sandbox :
Queue Name : testTask _Queue
Queue Email : << valid busines user mail ID>>
Support Obj : Task
Queue members : << Valid business User mail ID>>
Send Email to Members : checkbox is True.
After that i created one New Task and assign to this ' testTask _Queue'.
But, Queue member not received Task notifications.
I verified Email logs, mail Event status display As Delivered.
----------
Date Time | Internal Message ID | Mail Event | Recipient | Sender | Remote Host | Bytes Transferred | Salesforce.com User | Message ID Header | Retry Count | Seconds In Queue | Delivery Stage |
######## | E1/AF-03942-3900B5F5 | D | abc@xxx.com | noreply@chatter.salesforce.com | 206.210.19.232 | 14405 | 0051I000002S5af | <fUUah000000000000000000000000000000000000000000000QGH95F006hk6OrLuT9OPwGCztMvZCQ@sfdc.net> | 0 | 1.179895 |
ii. setup -> Deliveribility --> All emails
iii. Activity Settings ---> Already enable 'Enable User Control over Task Assignment Notifications'.
But , User informing he didn't received any Task Notifications.
Pls let me know , can i miss anything or is there anything need to configure.
can you pls check and let me know your inputs on this
Thanks
VRK
Since you have already checked the email logs and it mentions details about outbound messages. Try to check with your email id and see if you are receiving mails.
Ask your team to check spam folders or check if do they have any firewalls settings which is blocking.
Thanks,
Vinay Kumar