You need to sign in to do that
Don't have an account?
Gary W
Prevent popout of phone utility in lightning
The phone utility can be popped out by default, which causes problems with our CTI adapter. How can we configure this to disable the popout control?
I've looked over the following docs on how this could be disabled: https://help.salesforce.com/articleView?id=sforce_api_console_lightning_utility_popout.htm&type=5
I've also found the following idea which is marked as delivered: https://trailblazer.salesforce.com/ideaView?id=0873A000000U06TQAS
Our Salesforce call center is configured with our providers CTI adapter referenced in the 'CTI Adapter URL' field. I'm not able to find any visualforce pages or lighting web components to customise this popuout behaviour on.
Can someone please point me in the right direction?
I've looked over the following docs on how this could be disabled: https://help.salesforce.com/articleView?id=sforce_api_console_lightning_utility_popout.htm&type=5
I've also found the following idea which is marked as delivered: https://trailblazer.salesforce.com/ideaView?id=0873A000000U06TQAS
Our Salesforce call center is configured with our providers CTI adapter referenced in the 'CTI Adapter URL' field. I'm not able to find any visualforce pages or lighting web components to customise this popuout behaviour on.
Can someone please point me in the right direction?
Use the lightning:utilityItem interface in your component and set the supportsPopOut attribute to false to disable pop-out.
Review below documentation
https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_lightning_utility_popout.htm
Hope above information was helpful.
Please mark as Best Answer so that it can help others in the future.
Thanks,
Vinay Kumar
Hi Vinay,
I've looked over that article, but as I mentioned, there is no lightning component to modify with the supportsPopOut attribute. Is there an alternative way to access the lightning component that is used here?
Thanks,
Thanks,