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Hermann Ouré
Automatic email reply for Case Closed
Hello,
Sometimes I have clients sending emails on "Closed Cases".
What I would like is anytime a client send an email on a "Closed Case", to send him an automatic email response saying : " This case is closed, we are not communicating or receiving any notifications regarding the current Incident. Thank you! "
I tried created a process bulder on Email Message but it does not work. When I try to select the email alerts, it does not offer me any suggestion
How could I implement this?
Thank you
Hermann
Sometimes I have clients sending emails on "Closed Cases".
What I would like is anytime a client send an email on a "Closed Case", to send him an automatic email response saying : " This case is closed, we are not communicating or receiving any notifications regarding the current Incident. Thank you! "
I tried created a process bulder on Email Message but it does not work. When I try to select the email alerts, it does not offer me any suggestion
How could I implement this?
Thank you
Hermann
Can you clarify where you are stuck(are you seeing any error?)
Using a process builder is a good approach. Try using Process Builder and Flow combination.
See the approach mentioned in https://salesforce.stackexchange.com/questions/164666/trigger-to-create-a-new-case-whenever-there-is-a-new-email-tag-on-the-closed-ca
Instead of creating a new case in above, you can modify the flow to just send an email notification
Hope this helps you. Please mark this answer as best so that others facing the same issue will find this information useful. Thank you